Course Code : TURZ 146

Course Name: Front Office Management

Weekly lecture and application hours: 3-1

Short course description: The aim of this course is to provide students with information such as exchange of information, room reservation, pricing, and luggage organization, which includes the basics of the front office.

Textbooks and supplementary books:

1- Front Office Management in Hospitality Industry, Şener, B. (2006), Ankara, Detay Anatolia Academic Publishing Ltd. Sti.

2- Front Office Operations and Management in Hospitality Industry, Eraslan, N. (2004), Ankara, Detay Anatolia Academic Publishing Ltd. Sti.

3- Hotel Front Office Management, Hasan Hussain, Lambert.

4- Front Office Management and Operations, Sudhir Andrews.

5- Front Office Operations and Management in Hospitality Enterprises (Sample Front Office Modules), Gökdeniz, A. ve Dinç, Y. (2007), Ankara, Detay Anatolia Academic Publishing Ltd. Sti.

6- Front Office Management in Hospitality Industry, Şener, B. (2006), Ankara, Detay Anatolia Academic Publishing Ltd. Sti.

Course evaluation:

Participation / Attendance : 10%, Mid-Term Exam : 30%, Homework : 10%, Final Exam : 50%,

Attendance is at least 95 % mandatory.