Course Code : TRM 376 

Course Title : CONSUMER PSYCHOLOGY AND ETHICS FOR TOURISM

Weekly Course and application hours of the course: 3-0

Brief Course Description:

Introduction to professional moral values and social responsibility issues including; equal employment opportunity, discrimination prevention, service quality concerns, fair treatment of employees, employee and client privacy, honesty in public relations, post-service operations, sensitivity to community demands and attitudes.

Credit(s): 3                   ECTS: 5

Textbooks and supplementary books:

Course Evaluation:

Participation / Attendance : 10%,

Mid-Term Exam : 30%,

Homework : 10%,

Final Exam : 50%,

Attendance is at least 95 % mandatory.